LAIQA

Privacy policy

Last updated: 28 October 2026

Legal review pending: this text has not yet been checked by a lawyer.

This is a translation. The German version is binding.

1. Who is responsible

The controller under the Swiss Federal Act on Data Protection (FADP) is Gallesis · Bireggstrasse 1 · 6003 Luzern, Switzerland (sole proprietorship; owner as named in the imprint). LAIQA is offered by Gallesis. E-mail for privacy questions: hallo@laiqa.ch

This policy applies to the website laiqa.ch, to the LAIQA app and to contact with us by e-mail, phone or form.

2. What data we process

When you ask for an invitation: your e-mail address, the role you chose, your language, the version of this policy you agreed to and the time of the request.
Your account: e-mail address, name, role (for example owner, family member, carer or vet) and sign-in data.
Data about your pet: profile (for example name, species, breed, date of birth), daily routines, health notes and entries made by the vet.
Your care team: whom you invite, which role and permission these people have, and when you granted or withdrew a permission.
Messages and notices you send or receive in the app.
Technical details when you open the app (time, address requested, IP address) and, if switched on, error reports. We need them for operation and security.
No ad tracking: we use no analytics or advertising tools. We set only two necessary cookies: one for your sign-in and one for your language.

3. Why and on what basis

Handling your request for an invitation — pre-contractual step at your request and your consent
Providing the app, your account and the sharing features — performance of the contract
Sharing your pet's data with people you give permission to — your consent, which you can withdraw at any time
Operation, security and abuse prevention — overriding interest in secure operation
Legal obligations — legal basis

4. Who we share data with

We do not sell data. We only share data with:

People in your care team, and only to the extent of the permission you granted
webtropia, operator of our data centre, for running the servers — Germany
Google (Firebase), for sign-in and for sending system e-mails such as invitations and password links — Ireland / EU, group in the USA
Storage providers for encrypted backup copies — Switzerland or EU
Sentry (Functional Software, Inc.), for error reports, only when switched on — data stored in the EU (Germany), group in the USA
Stripe (Stripe Payments Europe, Ltd.), for payments — not active at present; there are no payments in the pilot
Authorities and courts, where we are legally required to — Switzerland

5. Disclosure abroad

Your data is stored in the EU (Germany); backup copies are stored encrypted in Switzerland or the EU. Germany offers adequate data protection under Annex 1 of the Data Protection Ordinance. Where data is disclosed to the USA, we rely on the recipient's certification under the Swiss-U.S. Data Privacy Framework or on the EU Commission's standard contractual clauses in the version recognised by the Federal Data Protection and Information Commissioner (FDPIC).

6. How long we keep data

Requests for an invitation: as long as we need them for the invitation; on request we delete them at once
Account and pet data: as long as your account exists; afterwards we delete or anonymise them unless a legal obligation prevents it
Technical logs: limited in size, they only go back a short time
Backup copies: a few weeks; after that they are overwritten automatically

7. Security

We take appropriate technical and organisational measures: encrypted transmission, role-based permissions, sharing only with your consent, logging of changes and regular encrypted backups. Nobody can guarantee absolute security for transmission over the internet.

8. Your rights

Within the FADP you have the right to access, rectify, delete, receive or transfer your data and to object to processing. As long as the app has no function of its own for this, write to hallo@laiqa.ch for a copy of your data or to delete your account. We may ask for additional details to verify your identity. We usually reply within 30 days.

You can withdraw consent at any time with effect for the future. You can also contact the Federal Data Protection and Information Commissioner (FDPIC).

9. No automated individual decisions

We make no decisions with legal effect based solely on automated processing.

10. Changes

We may update this policy. The version published on laiqa.ch applies. We will also inform you by e-mail about significant changes.

1. Who is responsible

This policy applies to the website laiqa.ch, to the LAIQA app and to contact with us by e-mail, phone or form.

2. What data we process

When you ask for an invitation: your e-mail address, the role you chose, your language, the version of this policy you agreed to and the time of the request.

Your account: e-mail address, name, role (for example owner, family member, carer or vet) and sign-in data.

Data about your pet: profile (for example name, species, breed, date of birth), daily routines, health notes and entries made by the vet.

Your care team: whom you invite, which role and permission these people have, and when you granted or withdrew a permission.

Messages and notices you send or receive in the app.

Technical details when you open the app (time, address requested, IP address) and, if switched on, error reports. We need them for operation and security.

No ad tracking: we use no analytics or advertising tools. We set only two necessary cookies: one for your sign-in and one for your language.

3. Why and on what basis

Handling your request for an invitation — pre-contractual step at your request and your consent

Providing the app, your account and the sharing features — performance of the contract

Sharing your pet's data with people you give permission to — your consent, which you can withdraw at any time

Operation, security and abuse prevention — overriding interest in secure operation

Legal obligations — legal basis

4. Who we share data with

We do not sell data. We only share data with:

People in your care team, and only to the extent of the permission you granted

webtropia, operator of our data centre, for running the servers — Germany

Google (Firebase), for sign-in and for sending system e-mails such as invitations and password links — Ireland / EU, group in the USA

Storage providers for encrypted backup copies — Switzerland or EU

Sentry (Functional Software, Inc.), for error reports, only when switched on — data stored in the EU (Germany), group in the USA

Stripe (Stripe Payments Europe, Ltd.), for payments — not active at present; there are no payments in the pilot

Authorities and courts, where we are legally required to — Switzerland

5. Disclosure abroad

6. How long we keep data

Requests for an invitation: as long as we need them for the invitation; on request we delete them at once

Account and pet data: as long as your account exists; afterwards we delete or anonymise them unless a legal obligation prevents it

Technical logs: limited in size, they only go back a short time

Backup copies: a few weeks; after that they are overwritten automatically

8. Your rights

You can withdraw consent at any time with effect for the future. You can also contact the Federal Data Protection and Information Commissioner (FDPIC).

1. Who is responsible

2. What data we process

3. Why and on what basis

4. Who we share data with

5. Disclosure abroad

6. How long we keep data

7. Security

8. Your rights

9. No automated individual decisions

10. Changes

Loading your care day

1. Who is responsible

2. What data we process

3. Why and on what basis

4. Who we share data with

5. Disclosure abroad

6. How long we keep data

7. Security

8. Your rights

9. No automated individual decisions

10. Changes